These terms apply to your use of XE Social at https://social.xerxes.ie (the “Service”), provided by Xerxes (“we”, “us”). By creating an account or using the Service you agree to these terms and to our Privacy policy.
1. The Service
XE Social lets you connect Facebook Pages, Instagram professional accounts and YouTube channels to plan, schedule, publish and analyse content, and to work with your team.
2. Your account
- You must be at least 18 and give accurate information when you register.
- You are responsible for keeping your password safe and for all activity in your workspace, including by team members you invite.
- Tell us straight away at the contact details on our website if you think your account has been accessed without permission.
3. Connected social accounts
- You may only connect accounts that you own or are authorised to manage.
- You authorise us to publish and read data on those accounts on your behalf, only as needed to provide the features you use.
- Your use of each platform remains subject to its own terms, including the Meta Terms, Instagram Terms of Use and YouTube Terms of Service.
- Platforms may change or limit their services. We are not responsible for a post that cannot be published because of a platform’s rules, outages, an expired connection or content they reject.
4. Your content
You keep all rights to the content you upload and publish. You give us permission to store, process and send that content only to operate the Service for you. You are responsible for your content and confirm you have the rights to publish it.
5. Acceptable use
You must not use the Service to:
- publish unlawful, harmful, hateful, misleading or infringing content, or spam;
- break the rules of any connected platform;
- try to access other workspaces, overload, probe or disrupt the Service, or reverse-engineer it;
- resell the Service without our written permission.
We may suspend or close accounts that break these rules.
6. Plans, payments and cancellation
- Paid plans are billed in advance, monthly or yearly, and renew automatically until cancelled.
- You can upgrade, downgrade or cancel in Settings & Billing. A cancellation takes effect at the end of the current billing period.
- Except where required by law, payments are non-refundable.
- We may change prices with at least 30 days’ notice; the new price applies from your next renewal.
7. Availability
We work to keep the Service running but do not guarantee it will be uninterrupted or error-free. We may update, change or remove features.
8. Disclaimer and limitation of liability
The Service is provided “as is”. To the extent permitted by law, we are not liable for indirect or consequential losses, lost profits, lost data or missed posts, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
9. Ending your use
You can stop using the Service and request deletion of your account at any time (see Data deletion). We may end or suspend access if you break these terms. Sections that by their nature should continue (such as liability limits) continue after your account ends.
10. Changes to these terms
We may update these terms. We will change the “Last updated” date above and notify account owners of significant changes. Continuing to use the Service means you accept the updated terms.
11. Governing law
These terms are governed by the laws of India, and the courts of India have jurisdiction over any disputes.
12. Contact
Questions about these terms: the contact details on our website.